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Definition of Customer A commercial enterprise having regular posted business hours, a city or country issued sales license and a state tax certificate to operate as a retailer, wholesaler or manufacturer. Merchandise purchased must be used for manufacturing or resale.

Minimum Order Amounts
• Opening order minimums for new U.S. domestic accounts are $250 or $500 depending on size and type of business.
• For international accounts, the opening order minimum is $2500.
• Credit card payment is required for all new accounts unless an approved credit application is on file with Allstate Floral, Inc.
• There are no minimums on re-orders.

Payments
• Terms are net 30 days from invoice date for credit approved accounts. Past due balances are assessed at a finance charge of 1.5% per month.
• Not paying bills on time may also result in:
   o Your account (and outstanding orders) being placed on "hold."
   o Losing term privileges will result in re-applying for terms/credit.
• Checks, wire transfers, money orders, and all major credit cards are accepted.
• A $50 fee will be charged for returned checks.

Freight Rate
• Allstate shops for the best shipping carrier to ensure the most cost effective and efficient rates available. Most orders ship regular parcel ground service unless deemed to be nonparcel based upon the order size or shipping characteristics; additional charges apply for expedited service.
• All shipments that require special service at the time of delivery (Lift Gate, Inside Delivery, etc.) may incur additional charges. Allstate will process orders based on the requirements placed by the customer.
• Freight charges are F.O.B. Cerritos, California.

Cancellations or Changes to an Order
• Once an order has been released for shipping it cannot be cancelled or changed.
• Any changes to an order, including deletions, additions, allocations and ship to address, must be made prior to releasing an order for shipping.
• Please refer to our returns policy for additional details.

Rush Service
• We are committed to shipping your order out of our warehouses as soon as we can.
• Starting April 2, 2018, if you require product very soon, we will ship out your order or have it ready for pick up within 3 business days for $25, unless there are issues with your credit. Please ensure your account and credit are in good standing. If your credit card on file is declined by the issuing bank, then your order may be delayed.
• During our peak shipping months (July-September and January-February), we will make our best effort to ship rush orders or have them ready for pick-up within 3 business days, but we cannot guarantee it.
• Once your order leaves our facility, we are not responsible for the travel time to you.
• For Next Day Air service, orders must be received by 10AM Pacific Time.
• For rush processing on Ground, 2-Day Air, or 3-Day Air, the cutoff time to receive orders is 12PM Pacific Time.

Backorders
• Backorders below $150 will be cancelled unless otherwise requested by the customer.
• Actual freight charges apply.
• Please specify backorder "YES" or "NO" per order. Unspecified orders will be backordered at Allstate's discretion. The customer will be notified about backorders before they are shipped.

Returns
• Return authorization numbers (RA#) must be requested within 10 days of receiving merchandise.
• Prior approval must be obtained from the Customer Service Department.
• An RA# is valid for a period of 10 days from the date of issue.
• A 15% restocking fee is assessed on all returns unless the merchandise is evaluated as defective or the result of Allstate Floral error.
• All returned merchandise must be accompanied by a RA#.

Claims
• Claims, shortages, overages, incorrect stock or damaged merchandise must be reported to the Customer Service Department within 10 days of shipment.
• The invoice number and the order date will be needed to process the claim.

Item MOQs and Prices
• Each item has a minimum order quantity (MOQ).
• All items ordered must be a multiple of the MOQ. Any order quantity not a multiple of the MOQ will be adjusted. Prices and MOQ’s are subject to change without notice. For the most current information, please Log In.

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