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Definition of Customer A commercial enterprise having regular posted
business hours, a city or country issued sales license and a state tax
certificate to operate as a retailer, wholesaler or manufacturer. Merchandise
purchased must be used for manufacturing or resale.
Orders & Status
• First time orders for new customer accounts require a payment method on record, or a deposit. Otherwise, the order is submitted as a quote.
• Log In to view order status. Please have Order # available. Click on “Order Inquiry” on the left, enter your order number, click submit, verify correct account name, click submit again, then click on the order number.
Cancellations or Changes to an Order
• Once an order has been released for shipping it cannot be cancelled or changed. Please double-check that your order is accurate and that you will be ok with freight charges before you confirm it for shipping.
• Any canceled orders will be subject to a 15% restocking fee, due to the warehouse time and labor required to process and restock orders.
• Any changes to an order, including deletions, additions, allocations and ship to address, must be made prior to confirming and releasing an order for shipping.
• Please refer to our returns policy for additional details.
Minimum Order Amounts
• Opening order minimums for new U.S. domestic accounts is $500. The minimums for re-orders is $250.
• For international accounts, the opening order minimum is $2500.
• First time orders for new customer accounts require a payment method on record, or a deposit. Otherwise, the order is submitted as a quote and will be converted to an order once payment method and/or deposit is received.
Payments
• Preferred payment methods are checks, ACH, wire transfers, and money orders. All major credit cards are accepted. As of 5/17/22, customers choosing to pay with a credit card on terms will be assessed a convenience fee of 2.3% of the charged amount (fee subject to change). Current customers already paying by credit card on terms are excluded from the fee.
• Terms are net 30 days from invoice date for credit approved accounts. Past due balances are assessed at a finance charge of 1.5% per month.
• Not paying bills on time may also result in:
o Your account (and outstanding orders) being placed on "hold."
o Losing term privileges will result in re-applying for terms/credit.
• A $50 fee will be charged for returned checks.
Shipping
PLEASE INSPECT ALL SHIPMENTS TO ENSURE CONTENTS MATCH PACKING LIST/BILL OF LADING (SIGNING THE BILL OF LADING CONFIRMS YOUR RECEIPT OF ITEMS SHIPPED).
FREIGHT RATE
• Allstate shops for the best shipping carrier to ensure the most cost effective and efficient rates available. Most orders ship regular parcel ground service unless deemed to be nonparcel based upon the order size or shipping characteristics; additional charges apply for expedited service.
• If you have a preferred carrier or special requirements, please notify us to ensure all such procedures are followed. To help ensure as smooth and expeditious process as possible, we strongly recommend that you email us at least 1 business day before your carrier’s truck is scheduled to arrive at Allstate, and also attach to the email the Bill of Lading (BOL) form that your carrier provided you. If you notify us on the same day your carrier arrives without prior notification to us, then there is a risk the order may not be ready to be picked up, and your carrier may have to be rescheduled which may delay shipment of your order.
• We also accommodate 3rd party shipping requests. Please note this on your order.
• To help speed up the shipping process and reduce back-and-forth communications on freight, Allstate automatically ships orders with a freight rate of 22% or lower without the need for the customer to approve or confirm the order. Orders with a freight rate of 23% and above will require customer confirmation prior to shipping.
• We also generally automatically ship orders that are under $500 without the need for you to confirm freight, even if the freight is over 22%. Because freight for orders this small of a size can be quite high, we do recommend increasing the order amount or combining the order with another order to save on freight.
• If you take advantage of our many sales promotions, these promo orders will automatically ship without the need for you to confirm freight.
• All shipments that require special service at the time of delivery (Lift Gate, Inside Delivery, etc.) may incur additional charges. Allstate will process orders based on the requirements placed by the customer.
• Freight charges are F.O.B. Cerritos, California.
SHIPPING CRITERIA
• Orders with a ship date within 90 days from the order entry date ship immediately based on availability, unless you have requested the order to ship only when all items are available. If you require an order to be manually confirmed before releasing, please note “Hold for Confirmation” on the order.
• If you have a preferred carrier, please notify us and specify whether we should use your 3rd party account # or Ship Collect.
• All shipments may be subject to additional fees and charges during or after shipment based on final charges assessed as necessary to complete delivery. These charges will be billed to the customer.
• We do not ship to PO Boxes.
Rush Service and Expectations
• We are committed to shipping your order out of our warehouses as soon as we can.
• If you require product very soon, we will ship out your order or have it ready for pick up within 3 business days for $25, unless there are issues with your credit. Please ensure your account and credit are in good standing. If your credit card on file is declined by the issuing bank, then your order may be delayed. Note: The nominal $25 Rush Fee is to guarantee the order will be shipped out within 3 business days or less. It does NOT guarantee that you will receive your order on a certain date (That can only be guaranteed by the freight company).
• If you require product by or on a certain date, we recommend paying the guaranteed freight rate (example: FedEx 2nd Day). Tip: To help ensure timely arrival, make sure your in-hand date is noted on the order before the order is released. Note: Any oversized shipments (cube over 130) sent by air are not guaranteed. International shipments (including Canada) are also not guaranteed due to inherent delay risks at the border with U.S. Customs.
• We will only process and ship same day if you opt to pay for expedited air shipping (not ground).
• For Next Day Air service, orders must be received by 10AM Pacific Time.
• For rush processing on Ground, 2-Day Air, or 3-Day Air, the cutoff time to receive orders is 12PM Pacific Time.
• Remember that the estimated time for ground shipments by the freight companies are estimates only, and are not guaranteed.
• During our peak shipping months (July-September and January-February), we will make our best effort to ship rush orders or have them ready for pick-up within 3 business days, but we cannot guarantee it.
• Once your order leaves our facility, we are not responsible for the travel time to you.
Backorders
• Backorders below $150 will be cancelled unless otherwise requested by the customer. If the backorder includes an item from the Allstate Living™ line, then the cancellation threshhold amount is $500 or less.
• Actual freight charges apply.
• Please specify backorder "YES" or "NO" per order. Unspecified orders will be backordered at Allstate's discretion. The customer will be notified about backorders before they are shipped.
- NON-DEFECTIVE RETURNS:
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If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. For faster processing time, please email us to initiate the return authorization process.
- ALLSTATE FLORAL WILL NOT ACCEPT RETURN REQUESTS BEYOND 30 DAYS OF DELIVERED DATE.
- Credit: 100% credit will be applied for returned products minus a 15% restocking fee, but the customer is responsible for shipping the product back and all shipping charges. All product returns must be shipped back in its original condition, including original packing and box. Please note that a credit will not be issued for returns damaged during return shipment due to inadequate packaging, or if inner boxes are missing or damaged.
- Initiating Returns: Email us to request a Return Authorization Number (RA#). Return the product(s) as per the emailed instructions. Please be aware that Allstate must receive returns within 30 days of the RA issue date or the Return Authorization will be canceled.
- Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packing. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
- Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
- DAMAGED RETURNS:
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If you have received a product damaged in transit, we will work with you to resolve the issue immediately. For faster processing time, please email us to initiate the return authorization process.
INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE DAMAGES TO THE PACKAGING, INCLUDING DENTED OR TORN BOXES, AND VERIFY THAT THE NUMBER OF PACKAGES OR PALLETS RECEIVED IS ACCURATE. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED. Also:
➣ Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.
➣ If you take receipt of damaged goods, please sign as damaged on signature line.
PLEASE CONTACT US WITHIN 5 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.
- If damage is noticed after the driver has left, please take the following steps within 5 days:
- ⚬ Initiate a return process within 5 days of delivery. Be prepared with the following documents and information to help initiate a claim process:
- ⚬ Brief description of the damage
- ⚬ Item number(s) of the affected product
- ⚬ Invoice number(s)
- ⚬ Picture(s) clearly depicting the damage to the product
- ⚬ Picture of the packaging (please send a picture even if the packaging is intact).
- ⚬ Failure to do so will result in a denial of your claim or credit.
- It is your responsibility to file a claim for all damaged items shipped using a 3rd party account.
- Allstate is not responsible for any 3rd party charges incurred for storage or delivery of product(s). Allstate will credit, where applicable, all freight charges required for delivery to/pick-up from original destination address provided.
- Claim Process: Allstate may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for damaged products must be accompanied by photos of the damage and the product(s) must be returned as per the emailed instructions. Please be aware that Allstate must receive returns within 30 days of the RA issue date or the Return Authorization will be canceled.
- Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested a full credit will be issued to the original invoice. If Allstate requires you to return the item, credit will be applied after return receipt of the item.
- Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packing. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
- Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only, if the invoice has been paid. If an invoice has not been paid the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
- DEFECTIVE RETURNS:
- If you have received a product which is deemed defective by Allstate, we will work with you to resolve the issue immediately. For faster processing time, please email us to initiate the return authorization process.
- CONTACT US WITHIN 30 DAYS OF DELIVERY OF DEFECTIVE ITEM.
- Process: Email us within 30 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
- ⚬ Brief description of the defect
- ⚬ Item number(s) of the affected product
- ⚬ Invoice number(s)
- ⚬ Picture(s) clearly depicting the defect of the product
- ⚬ Failure to do so will result in a denial of your claim or credit.
- Claim Process: Allstate may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for damaged products must be accompanied by photos of the damage and the product(s) must be returned as per the emailed instructions. Please be aware that Allstate must receive returns within 30 days from RA issue date or the Return Authorization will be canceled.
- Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Allstate requires you to return the item, credit will be applied after return receipt of the item.
- Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packing. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
- Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
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WRONG ITEM/ITEM NOT ORDERED RETURNS:
- If you have received a product that is deemed to be the wrong item or an item not ordered but shipped by Allstate, we will work with you to resolve the issue immediately. For faster processing time, please email us to initiate the return authorization process.
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CONTACT US WITHIN 30 DAYS OF DELIVERY OF A WRONG ITEM OR ITEM NOT ORDERED.
- Process: Email us within 30 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
- ⚬ Brief description of the wrong item
- ⚬ Item number(s) of the wrong product
- ⚬ Invoice number(s)
- ⚬ Picture(s) clearly depicting the wrong product
- ⚬ Failure to do so will result in a denial of your claim or credit.
- Claim Process: Allstate may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for wrong products delivered must be accompanied by photos and the product(s) must be returned as per the emailed instructions. Please be aware that Allstate must receive returns within 30 days of RA issue date or the Return Authorization will be canceled.
- Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Allstate requires you to return the item, credit will be applied after return receipt of the item.
- Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packing. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
- Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
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SAMPLE RETURN POLICY:
- All sales on floor samples are final and are not eligible for returns or claims. Allstate will not accept claims or returns on samples.
Item MOQs and Prices
• Each item has a minimum order quantity (MOQ).
• All items ordered must be a multiple of the MOQ. Any order quantity not a multiple of the MOQ will be adjusted. Prices and MOQ’s are subject to change without notice. For the most current information, please Log In.
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